Frequently asked questions

We operate on a "order today, ship tomorrow" basis. This applies throughout the work week. Do you order on the weekend? Then we will ship your order first thing Monday morning.

We ship with PostNL. Expect 1 working day for delivery after shipment. In most cases, you will receive your JOTÉ Padel Holder the next working day.

Shipping costs are €5.95. We will cover the remaining shipping costs to keep your expenses as low as possible.

JOTÉ ships standard within the Netherlands. Do you live in another country (such as Belgium) and want to place an order? Then it is best to contact customer service to see if shipping to your location is possible.

Yes. After dispatch, you will receive an email with a track and trace code so you know exactly when your package will be delivered.

You can pay with iDEAL, Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Klarna (pay afterwards).

No problem. We offer a 14-day money-back guarantee. Not happy with your purchase? Send us a message via the contact page and we'll resolve it. However, the product must not be damaged.

You have 14 days to return your order from the moment you received it. Please contact us and we will help you with the return request.

Contact us within 14 days of purchase via the contact page. We'll arrange it quickly and without hassle.

That shouldn't happen, but if it does, send us a photo and we'll find a solution. We are available 7 days a week.

JOTÉ means carefree on the court. No hassle with your gear, everything arranged so you can enjoy the game.

The JOTÉ Padel Holder is a smart organizer that you attach to the padel fence in seconds, so your belongings no longer lie around the court during play. You can neatly store your jacket, bag, and water bottle on it.

Your water bottle, your jacket or sweater, your sports bag, and a towel. Everything you would normally throw on the ground, you can now hang up.

Yes, the JOTÉ Padel Holder is designed to fit any padel fence. You can hang it up in seconds and use it immediately, so your jacket, bag, and water bottle always have a designated spot on the court.

Some clubs have hooks, which is great, of course. But not every padel club has them. With JOTÉ, you always have your own solution with you, no matter where you play.

You attach the JOTÉ Padel Holder by simply placing it over the padel fence with the hooks. It will be ready for use within seconds.

Absolutely, the JOTÉ Padel Holder is designed to keep your padel gear securely in place. Even a heavier padel bag can be easily hung up.

The JOTÉ Padel Holder is produced in the Netherlands. This allows us to closely monitor quality and ensure that every holder is made with care.

Yes. The design is compact and lightweight. After playing, you detach it and it fits right into your paddle bag.

The JOTÉ Padel Holder is currently available in black, blue, and pink. Is your favorite color not yet among them? Please let us know, we are always open to new ideas.

The holder has a diameter of 9.5 cm, which means all sports bottles and drinking bottles fit easily. Are you in doubt? Measure the width of your bottle. As long as it stays under 9.5 cm, you're good.

Certainly. The JOTÉ Padel Holder is an original gift for any padel player who is often on the court. It's one of those accessories you didn't know you needed until you played with it. Practical, unique and ready to use.